Refund & Cancellation

This page explains when a Digital Menu subscription can be refunded and how to cancel.

Try before you pay

You can build your menu and see exactly how it works before subscribing. We encourage you to do that first — it is the best way to know the plan fits your restaurant.

Refund window

If this is your first paid subscription, you may request a full refund within 14 days of the payment date. Renewals of a plan you have already used are not refundable, because the service was available to you for the whole period.

When we cannot refund

• After 14 days from the first payment.
• Renewal periods, once the new period has started.
• Accounts closed by us for a breach of the Terms and Conditions.

Service failure

If the platform is unavailable for an extended period because of a fault on our side, contact us. We will extend your subscription by the affected time, or refund it pro rata if you prefer.

How to request a refund

Email anasalassi98@hotmail.com from your registered address with your store name and the payment date. We reply within 3 business days, and approved refunds return to the original payment method within 14 business days.

Cancelling

You can stop at any time by not renewing. Your menu keeps working until the end of the paid period, then stops accepting new orders. Nothing renews automatically without your action.

Last updated: August 2026.